ServiceNow Cloud Observability (formerly LightStep) vs. Blumira Automated Detection & Response
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Blumira Automated Detection & Response |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 20 | 124 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 9.7 | 9.5 |
| Meets requirements | 9.2 | 8.9 |
| NPS | 73.684211 | 78.688525 |
| Small Business | 20.0% | 37.5% |
| Mid-Market | 35.0% | 52.5% |
| Enterprise | 45.0% | 10.0% |
| Total page views | 59 | 681 |
| Total LLM citations | 238 | 2,864 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Blumira Automated Detection & Response
Blumira is an integrated security operations platform built for growing teams and the partners supporting them to gain complete visibility into their environment, identify and address risk faster, and deliver advanced security and compliance. The platform includes: - Managed Detections for automated threat hunting to identify attacks early - AI Investigation with 98.5% accurate, human-in-the-loop triage validated against real cases - Rapid Response with automation and 1-click actions to contain and block threats immediately - One Year of Data Retention with unlimited log ingestion to satisfy
- Ease of Use
- Customer Support
- Setup Ease
- Alert Management
- Alerting
- Alerting System