G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Atatus

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Atatus

by Atatus

Overall rating4.64.7
Review count2095
Ease of use9.39.3
Ease of setup9.09.5
Quality of support9.79.5
Meets requirements9.29.2
NPS73.68421186.315789
Small Business20.0%73.1%
Mid-Market35.0%23.7%
Enterprise45.0%3.2%
Total page views59259
Total LLM citations238364

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Atatus

    Atatus is an AI-SRE driven observability platform built to help teams monitor, understand, and improve the performance, reliability, and security of modern systems. It brings together application performance, APIs, infrastructure, databases, network activity, logs, and user experience into a single, unified platform, enabling teams to gain real-time visibility and context across their entire stack. Trusted by teams across industries, Atatus enables engineering, DevOps, SRE, and security teams to detect anomalies early, investigate issues with correlated insights, and resolve incidents faster.

    Pros

    • Customer Support
    • Ease of Use
    • User Interface
    • Setup Ease
    • Log Management
    • Software Updates