ServiceNow Cloud Observability (formerly LightStep) vs. Atatus
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Cloud Observability (formerly LightStep) | Atatus |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 20 | 95 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.0 | 9.5 |
| Quality of support | 9.7 | 9.5 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 73.684211 | 86.315789 |
| Small Business | 20.0% | 73.1% |
| Mid-Market | 35.0% | 23.7% |
| Enterprise | 45.0% | 3.2% |
| Total page views | 59 | 259 |
| Total LLM citations | 238 | 364 |
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.
Atatus
Atatus is an AI-SRE driven observability platform built to help teams monitor, understand, and improve the performance, reliability, and security of modern systems. It brings together application performance, APIs, infrastructure, databases, network activity, logs, and user experience into a single, unified platform, enabling teams to gain real-time visibility and context across their entire stack. Trusted by teams across industries, Atatus enables engineering, DevOps, SRE, and security teams to detect anomalies early, investigate issues with correlated insights, and resolve incidents faster.
- Customer Support
- Ease of Use
- User Interface
- Setup Ease
- Log Management
- Software Updates