G2 Vendor Directory

ServiceNow App Engine vs. Salesforce Platform

A side-by-side comparison based on G2 review data.

MetricServiceNow App Engine

by ServiceNow

Salesforce Platform

by Salesforce

Overall rating4.54.5
Review count1,1764,647
Ease of use8.88.7
Ease of setup8.88.5
Quality of support8.78.7
Meets requirements8.79.1
NPS64.45497664.008274
Small Business24.1%20.3%
Mid-Market27.9%44.6%
Enterprise48.0%35.1%
Total page views2,7759,346
Total LLM citations8,21017,674

ServiceNow App Engine

ServiceNow App Engine is a development platform for building, extending, and governing custom work on the ServiceNow AI Platform. Developers use it to create new tables, extend out-of-the-box workflows, and build full applications. Business teams use it to replace the spreadsheets, email chains, and standalone tools that often run core processes. Most custom development on ServiceNow doesn’t start from a blank slate. Teams add fields and tables to existing processes, change how a request routes through an approval, or add logic to a workflow the platform already runs.

Pros

  • Ease of Use
  • App Development
  • Easy Creation
  • Low Code
  • Low Coding
  • No Coding

Salesforce Platform

The Salesforce Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise.

Pros

  • Ease of Use
  • Features
  • Customization
  • Customizability
  • Customization Options
  • Integrations