G2 Vendor Directory

ServiceNow AI Agents vs. Lyzr.ai

A side-by-side comparison based on G2 review data.

MetricServiceNow AI Agents

by ServiceNow

Lyzr.ai

by Lyzr

Overall rating4.34.4
Review count50650
Ease of use8.59.1
Ease of setup8.29.1
Quality of support8.58.9
Meets requirements8.58.7
NPS46.58119758
Small Business23.0%61.2%
Mid-Market25.3%20.4%
Enterprise51.7%18.4%
Total page views2,8031,570
Total LLM citations10,91610,563

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.

Pros

  • Efficiency
  • Ease of Use
  • Messaging Automation
  • Easy Integrations
  • Helpful
  • Bot Creation

Lyzr.ai

Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight.

Pros

  • Ease of Use
  • Setup Ease
  • Deployment Ease
  • Efficiency
  • Features
  • Easy Start