ServiceNow AI Agents vs. Glean
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow AI Agents | Glean |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 506 | 337 |
| Ease of use | 8.5 | 9.4 |
| Ease of setup | 8.2 | 8.7 |
| Quality of support | 8.5 | 9.3 |
| Meets requirements | 8.5 | 9.3 |
| NPS | 46.581197 | 80.966767 |
| Small Business | 23.0% | 6.9% |
| Mid-Market | 25.3% | 40.2% |
| Enterprise | 51.7% | 52.9% |
| Total page views | 2,803 | 4,210 |
| Total LLM citations | 10,916 | 29,595 |
ServiceNow AI Agents
ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.
- Efficiency
- Ease of Use
- Messaging Automation
- Easy Integrations
- Helpful
- Bot Creation
Glean
Glean is an enterprise AI platform that brings together AI assistants, AI agents, and enterprise search to help employees find answers, create content, and automate work. Grounded in your company’s knowledge, Glean Assistant answers questions, summarizes information, and drafts content, while Glean Agents enables teams to build and deploy AI agents that execute multi-step workflows across business applications. With 275+ out-of-the-box connectors, Glean connects information across workplace tools and delivers personalized AI that respects existing access permissions.
- Ease of Use
- Speed
- Time-saving
- Fast Search
- Results
- Intuitive