G2 Vendor Directory

ServiceManager vs. HandiFox

A side-by-side comparison based on G2 review data.

MetricServiceManager

by ServiceCentral

HandiFox

by TecomGroup

Overall rating4.24.8
Review count1461
Ease of use8.19.5
Ease of setup7.99.6
Quality of support8.89.8
Meets requirements8.99.5
NPS38.46153889.655172
Small Business21.4%95.0%
Mid-Market57.1%3.3%
Enterprise21.4%1.7%
Total page views18290
Total LLM citations16586

ServiceManager

ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

Pros

  • Returns Management
  • Ease of Use
  • Efficiency Improvement
  • Efficiency

HandiFox

HandiFox is a flexible inventory and sales management platform designed for businesses using QuickBooks Online or QuickBooks Desktop, with seamless mobile access to keep your team productive anywhere. HandiFox Online connects directly to QuickBooks Online to simplify inventory tracking, streamline order fulfillment, and give you visibility into your operations, whether you’re in the office, at the warehouse, or on the road. From barcode scanning and purchase order receiving to real-time stock updates and mobile sales invoicing, HandiFox helps you stay accurate and responsive.

Pros