G2 Vendor Directory

ServiceManager vs. EZO EAM

A side-by-side comparison based on G2 review data.

MetricServiceManager

by ServiceCentral

EZO EAM

by EZO

Overall rating4.24.4
Review count14404
Ease of use8.18.8
Ease of setup7.98.7
Quality of support8.88.9
Meets requirements8.98.9
NPS38.46153857.142857
Small Business21.4%33.7%
Mid-Market57.1%53.3%
Enterprise21.4%12.9%
Total page views182,399
Total LLM citations16110

ServiceManager

ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

Pros

  • Returns Management
  • Ease of Use
  • Efficiency Improvement
  • Efficiency

EZO EAM

EZO EAM is cloud-based enterprise asset management software with a native CMMS add-on, purpose-built for multi-site operations where equipment, tools, and consumable stock all drive the work. It unifies asset tracking, inventory control, and maintenance in one system, so operations, maintenance, and field teams work off the same record across locations, crews, and projects. Track fixed and mobile assets by barcode, QR, RFID, GPS, or telematics, and manage consumables and spare parts with min/max thresholds, cycle counts, and low-stock alerts.

Pros

  • Ease of Use
  • Inventory Management
  • Tracking
  • Asset Management
  • User Interface
  • Intuitive