ServiceBox vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | ServiceBox | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.9 | 4.3 |
| Review count | 14 | 179 |
| Ease of use | 9.4 | 8.6 |
| Ease of setup | 9.4 | 8.4 |
| Quality of support | 9.7 | 8.8 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 92.857143 | 51.445087 |
| Small Business | 100.0% | 27.7% |
| Mid-Market | 0.0% | 35.8% |
| Enterprise | 0.0% | 36.5% |
| Total page views | 178 | 1,960 |
| Total LLM citations | 320 | 11,402 |
ServiceBox
ServiceBox is the leader in Field Service Management. No matter what industry you work in, ServiceBox’s software and app can help you run a more efficient business and increase your bottom line. ServiceBox was originally designed for the Plumbing and Heating (HVAC) industry, but over the years we've grown to become a full feature software for service companies of all industries.
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management