Serviceaide ChangeGear vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Vivantio |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 105 | 295 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 21.153846 | 51.70068 |
| Small Business | 11.4% | 14.6% |
| Mid-Market | 49.5% | 57.3% |
| Enterprise | 39.0% | 28.1% |
| Total page views | 45 | 506 |
| Total LLM citations | 82 | 484 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support