Serviceaide ChangeGear vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | TOPdesk |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 105 | 30 |
| Ease of use | 8.4 | 8.3 |
| Ease of setup | 7.8 | 7.7 |
| Quality of support | 8.5 | 9.0 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 21.153846 | 42.857143 |
| Small Business | 11.4% | 20.0% |
| Mid-Market | 49.5% | 43.3% |
| Enterprise | 39.0% | 36.7% |
| Total page views | 45 | 251 |
| Total LLM citations | 82 | 1,529 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive