Serviceaide ChangeGear vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 105 | 2,010 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.5 | 8.8 |
| Meets requirements | 8.7 | 9.1 |
| NPS | 21.153846 | 65.143464 |
| Small Business | 11.4% | 6.0% |
| Mid-Market | 49.5% | 21.9% |
| Enterprise | 39.0% | 72.1% |
| Total page views | 45 | 8,309 |
| Total LLM citations | 82 | 29,556 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations