Serviceaide ChangeGear vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Serval |
|---|---|---|
| Overall rating | 3.9 | 4.9 |
| Review count | 105 | 14 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 7.8 | 9.5 |
| Quality of support | 8.5 | 9.6 |
| Meets requirements | 8.7 | 9.5 |
| NPS | 21.153846 | 100 |
| Small Business | 11.4% | 21.4% |
| Mid-Market | 49.5% | 64.3% |
| Enterprise | 39.0% | 14.3% |
| Total page views | 45 | 318 |
| Total LLM citations | 82 | 637 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.