Serviceaide ChangeGear vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | NinjaOne |
|---|---|---|
| Overall rating | 3.9 | 4.7 |
| Review count | 105 | 5,553 |
| Ease of use | 8.4 | 9.3 |
| Ease of setup | 7.8 | 9.2 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.7 | 9.2 |
| NPS | 21.153846 | 82.241285 |
| Small Business | 11.4% | 46.2% |
| Mid-Market | 49.5% | 46.4% |
| Enterprise | 39.0% | 7.4% |
| Total page views | 45 | 12,935 |
| Total LLM citations | 82 | 44,059 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface