Serviceaide ChangeGear vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Helpdesk 365 |
|---|---|---|
| Overall rating | 3.9 | 4.7 |
| Review count | 105 | 258 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 7.8 | 9.3 |
| Quality of support | 8.5 | 9.8 |
| Meets requirements | 8.7 | 9.3 |
| NPS | 21.153846 | 85.214008 |
| Small Business | 11.4% | 14.3% |
| Mid-Market | 49.5% | 73.2% |
| Enterprise | 39.0% | 12.5% |
| Total page views | 45 | 1,405 |
| Total LLM citations | 82 | 2,418 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive