Serviceaide ChangeGear vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Freshservice |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 105 | 1,366 |
| Ease of use | 8.4 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.5 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 21.153846 | 75.644917 |
| Small Business | 11.4% | 18.0% |
| Mid-Market | 49.5% | 60.9% |
| Enterprise | 39.0% | 21.1% |
| Total page views | 45 | 3,143 |
| Total LLM citations | 82 | 28,238 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface