SecureLink Customer Connect vs. SightCall
A side-by-side comparison based on G2 review data.
| Metric | SecureLink Customer Connect | SightCall |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 32 | 21 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 9.3 | 8.6 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 9.5 | 9.4 |
| NPS | 59.375 | 75 |
| Small Business | 15.6% | 52.4% |
| Mid-Market | 31.3% | 42.9% |
| Enterprise | 53.1% | 4.8% |
| Total page views | 27 | 100 |
| Total LLM citations | 21 | 157 |
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
SightCall
SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.