SecureLink Customer Connect vs. ScreenMeet
A side-by-side comparison based on G2 review data.
| Metric | SecureLink Customer Connect | ScreenMeet |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 32 | 24 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 9.3 | 9.6 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 59.375 | 56.521739 |
| Small Business | 15.6% | 45.8% |
| Mid-Market | 31.3% | 29.2% |
| Enterprise | 53.1% | 25.0% |
| Total page views | 27 | 241 |
| Total LLM citations | 21 | 463 |
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
ScreenMeet
Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees.