SecureLink Customer Connect vs. Realtime
A side-by-side comparison based on G2 review data.
| Metric | SecureLink Customer Connect | Realtime |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 32 | 41 |
| Ease of use | 9.0 | 9.8 |
| Ease of setup | 9.3 | 9.8 |
| Quality of support | 9.4 | 9.8 |
| Meets requirements | 9.5 | 9.8 |
| NPS | 59.375 | 95 |
| Small Business | 15.6% | 17.1% |
| Mid-Market | 31.3% | 78.0% |
| Enterprise | 53.1% | 4.9% |
| Total page views | 27 | 61 |
| Total LLM citations | 21 | 29 |
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality