SecureLink Customer Connect vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | SecureLink Customer Connect | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 32 | 1,366 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 9.5 | 9.0 |
| NPS | 59.375 | 75.644917 |
| Small Business | 15.6% | 18.0% |
| Mid-Market | 31.3% | 60.9% |
| Enterprise | 53.1% | 21.1% |
| Total page views | 27 | 3,143 |
| Total LLM citations | 21 | 28,238 |
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface