SAP Solution Manager vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | SAP Solution Manager | Freshservice |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 15 | 1,366 |
| Ease of use | 7.1 | 9.3 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 7.4 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 9.090909 | 75.644917 |
| Small Business | 6.7% | 18.0% |
| Mid-Market | 26.7% | 60.9% |
| Enterprise | 66.7% | 21.1% |
| Total page views | 120 | 3,143 |
| Total LLM citations | 170 | 28,238 |
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface