SAP Engagement Cloud (formerly SAP Emarsys) vs. M360
A side-by-side comparison based on G2 review data.
| Metric | SAP Engagement Cloud (formerly SAP Emarsys) | M360 |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 666 | 23 |
| Ease of use | 8.4 | 9.1 |
| Ease of setup | 7.6 | 9.7 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.5 | 9.5 |
| NPS | 45.9375 | 90.909091 |
| Small Business | 24.1% | 60.9% |
| Mid-Market | 53.1% | 30.4% |
| Enterprise | 22.8% | 8.7% |
| Total page views | 1,440 | 69 |
| Total LLM citations | 5,039 | 102 |
SAP Engagement Cloud (formerly SAP Emarsys)
SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.
- Ease of Use
- Automation
- Features
- Helpful
- Personalization
- Intuitive
M360
M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time – all from a single platform.