SAP Customer Identity and Access Management vs. IBM Verify CIAM
A side-by-side comparison based on G2 review data.
| Metric | SAP Customer Identity and Access Management | IBM Verify CIAM |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 30 | 190 |
| Ease of use | 8.6 | 8.5 |
| Ease of setup | 7.3 | 7.9 |
| Quality of support | 8.7 | 8.8 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 37.931034 | 56.741573 |
| Small Business | 20.0% | 23.5% |
| Mid-Market | 33.3% | 36.9% |
| Enterprise | 46.7% | 39.7% |
| Total page views | 178 | 1,423 |
| Total LLM citations | 188 | 4,013 |
SAP Customer Identity and Access Management
SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale.
- Customer Support
- Helpful
- Ease of Use
- Learning
- Tools
- Security Protection
IBM Verify CIAM
A centralized solution for managing customer and workforce identity and access including capabilities such as single-sign-on, multifactor authentication, adaptive AI-based access, passwordless access, and lifecycle and consent management. IBM Verify is a single-stack cloud-based, on premises, or hybrid-cloud solution for all identity and access needs listed above.
- Security
- Ease of Use
- Authentication
- MFA Authentication
- Integrations
- Features