G2 Vendor Directory

SAP Conversational AI vs. Pega Platform

A side-by-side comparison based on G2 review data.

MetricSAP Conversational AI

by SAP

Pega Platform

by Pegasystems

Overall rating4.74.2
Review count29278
Ease of use9.18.6
Ease of setup7.98.3
Quality of support8.88.5
Meets requirements9.28.7
NPS84.61538544.723618
Small Business24.1%13.8%
Mid-Market27.6%19.2%
Enterprise48.3%67.0%
Total page views82768
Total LLM citations898,670

SAP Conversational AI

Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant. Bot Building Platform SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant. Through our platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey!

Pros

    Pega Platform

    Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.

    Pros

    • Customer Support
    • Features
    • Integrations
    • Ease of Use
    • Data Management
    • Process Management