G2 Vendor Directory

Sangoma Unified Communications Platform vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricSangoma Unified Communications Platform

by Sangoma

Ultatel

by Ultatel

Overall rating4.24.7
Review count25254
Ease of use8.79.5
Ease of setup8.49.4
Quality of support8.99.6
Meets requirements9.19.5
NPS45.83333379.62963
Small Business50.6%74.1%
Mid-Market47.0%24.1%
Enterprise2.4%1.9%
Total page views3571,061
Total LLM citations1,1971,833

Sangoma Unified Communications Platform

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications.

Pros

  • Ease of Use
  • Reliability
  • Business Tools
  • Communication
  • Call Quality
  • Customer Support

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

Pros

  • Customer Support
  • Customer Service
  • Reliability
  • Helpful
  • Ease of Use
  • Call Recording