G2 Vendor Directory

Sangoma Unified Communications Platform vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricSangoma Unified Communications Platform

by Sangoma

Nextiva

by Nextiva

Overall rating4.24.5
Review count2523,685
Ease of use8.78.9
Ease of setup8.48.7
Quality of support8.99.2
Meets requirements9.19.2
NPS45.83333367.041404
Small Business50.6%76.7%
Mid-Market47.0%22.1%
Enterprise2.4%1.2%
Total page views3578,328
Total LLM citations1,19715,292

Sangoma Unified Communications Platform

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications.

Pros

  • Ease of Use
  • Reliability
  • Business Tools
  • Communication
  • Call Quality
  • Customer Support

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Easy Setup
  • Reliability
  • Customer Service