Samsung Contact Center Pro vs. Nextiva
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | Nextiva |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 17 | 3,685 |
| Ease of use | 9.0 | 8.9 |
| Ease of setup | 9.7 | 8.7 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 41.176471 | 67.041404 |
| Small Business | 70.6% | 76.7% |
| Mid-Market | 17.6% | 22.1% |
| Enterprise | 11.8% | 1.2% |
| Total page views | 26 | 8,328 |
| Total LLM citations | 8 | 15,292 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.
- Customer Support
- Ease of Use
- Helpful
- Easy Setup
- Reliability
- Customer Service