Samsung Contact Center Pro vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | Maqsam |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 17 | 108 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 9.7 | 9.2 |
| Quality of support | 9.1 | 9.3 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 41.176471 | 83.018868 |
| Small Business | 70.6% | 58.1% |
| Mid-Market | 17.6% | 38.1% |
| Enterprise | 11.8% | 3.8% |
| Total page views | 26 | 717 |
| Total LLM citations | 8 | 3,040 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations