G2 Vendor Directory

Samsung Contact Center Pro vs. Close

A side-by-side comparison based on G2 review data.

MetricSamsung Contact Center Pro

by Samsung Electronics

Close

by Close

Overall rating4.34.7
Review count172,124
Ease of use9.09.4
Ease of setup9.79.2
Quality of support9.19.4
Meets requirements9.09.2
NPS41.17647183.365019
Small Business70.6%79.4%
Mid-Market17.6%19.9%
Enterprise11.8%0.7%
Total page views265,266
Total LLM citations839,467

Samsung Contact Center Pro

Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.

Pros

  • Customer Support

Close

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Simple
  • Intuitive
  • Efficiency