Salesforce IT Service vs. Console
A side-by-side comparison based on G2 review data.
| Metric | Salesforce IT Service | Console |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 228 | 20 |
| Ease of use | 8.5 | 9.5 |
| Ease of setup | 8.0 | 9.4 |
| Quality of support | 8.1 | 9.8 |
| Meets requirements | 8.1 | 9.5 |
| NPS | 40.223464 | 95 |
| Small Business | 31.6% | 5.0% |
| Mid-Market | 40.4% | 80.0% |
| Enterprise | 28.1% | 15.0% |
| Total page views | 835 | 466 |
| Total LLM citations | 0 | 439 |
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.
Console
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.