G2 Vendor Directory

Salesforce Customer Success vs. Slalom

A side-by-side comparison based on G2 review data.

MetricSalesforce Customer Success

by Salesforce

Slalom

by Slalom Consulting

Overall rating4.34.2
Review count56813
Ease of use10.00.0
Ease of setup10.00.0
Quality of support10.00.0
Meets requirements10.00.0
NPS52.77246746.153846
Small Business27.4%16.7%
Mid-Market43.5%33.3%
Enterprise29.1%50.0%
Total page views3,018327
Total LLM citations9,4652,221

Salesforce Customer Success

Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses.

Pros

  • Helpful
  • Customer Support
  • Deep Understanding
  • Ease of Use
  • User Experience
  • Support Responsiveness

Slalom

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We redefine what's possible, and create what's next. At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the US, UK, and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers attract top talent to rapidly develop the technology products of tomorrow.

Pros

  • Staff Expertise
  • Experience
  • Knowledge
  • Expertise
  • Knowledgeability