Salesforce Customer Success vs. Luxent
A side-by-side comparison based on G2 review data.
| Metric | Salesforce Customer Success | Luxent |
|---|---|---|
| Overall rating | 4.3 | 5.0 |
| Review count | 568 | 10 |
| Ease of use | 10.0 | 0.0 |
| Ease of setup | 10.0 | 0.0 |
| Quality of support | 10.0 | 0.0 |
| Meets requirements | 10.0 | 0.0 |
| NPS | 52.772467 | 100 |
| Small Business | 27.4% | 50.0% |
| Mid-Market | 43.5% | 50.0% |
| Enterprise | 29.1% | 0.0% |
| Total page views | 3,018 | 68 |
| Total LLM citations | 9,465 | 2 |
Salesforce Customer Success
Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses.
- Helpful
- Customer Support
- Deep Understanding
- Ease of Use
- User Experience
- Support Responsiveness
Luxent
Luxent is a full-service NetSuite, ERP and general technology consulting firm specializing in implementation, user adoption, and customization for a variety of industries including food and beverage, wireless communications, healthcare and wellness, medical device, and more. With a customer-centric approach, Luxent aims to help midsize businesses to optimize their technology stack and realize faster return on investment from their ERP & CRM investment and continue to drive efficiency over time.