G2 Vendor Directory

Salesforce Customer Success vs. Coastal

A side-by-side comparison based on G2 review data.

MetricSalesforce Customer Success

by Salesforce

Coastal

by Coastal

Overall rating4.35.0
Review count568184
Ease of use10.010.0
Ease of setup10.00.0
Quality of support10.010.0
Meets requirements10.010.0
NPS52.77246798.369565
Small Business27.4%31.5%
Mid-Market43.5%48.9%
Enterprise29.1%19.6%
Total page views3,0182,324
Total LLM citations9,4652,259

Salesforce Customer Success

Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses.

Pros

  • Helpful
  • Customer Support
  • Deep Understanding
  • Ease of Use
  • User Experience
  • Support Responsiveness

Coastal

Coastal® is the consultancy you can trust to turn Salesforce, Snowflake, data and AI into lasting business value—backed by a 5/5 customer rating. With thousands of happy customers, we bring clarity to your complexity and a track record you can count on. We start with what you want to achieve, not just what to build, then design and deliver what gets you there. Our approach helps you prioritize what matters most, build the right solutions, and keep them generating value over time.

Pros

  • Support Responsiveness
  • Helpful
  • Communication
  • Expertise
  • Problem-Solving
  • Staff Supportiveness