G2 Vendor Directory

SalesCaptain vs. LiveChat

A side-by-side comparison based on G2 review data.

MetricSalesCaptain

by SalesCaptain

LiveChat

by Text

Overall rating4.44.4
Review count295813
Ease of use9.29.4
Ease of setup9.39.2
Quality of support9.49.2
Meets requirements9.49.2
NPS71.52542461.928934
Small Business69.9%44.6%
Mid-Market29.8%37.3%
Enterprise0.3%18.1%
Total page views5,5701,484
Total LLM citations1,77814,359

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise.

Pros

  • Automation
  • Communication
  • Ease of Use
  • Helpful
  • Communication Improvement
  • Time-saving

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance.

Pros

  • Ease of Use
  • Features
  • Live Chat
  • Helpful
  • Easy Setup
  • Integrations