G2 Vendor Directory

RWS Tridion Sites vs. SAP Engagement Cloud (formerly SAP Emarsys)

A side-by-side comparison based on G2 review data.

MetricRWS Tridion Sites

by RWS

SAP Engagement Cloud (formerly SAP Emarsys)

by SAP

Overall rating4.24.2
Review count19666
Ease of use8.28.4
Ease of setup7.87.6
Quality of support8.38.6
Meets requirements8.68.5
NPS52.94117645.9375
Small Business15.8%24.1%
Mid-Market31.6%53.1%
Enterprise52.6%22.8%
Total page views741,440
Total LLM citations1625,039

RWS Tridion Sites

Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally. Our DPX platform makes it easy, using either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI. Our unique BluePrinting® technology simplifies reuse and management of different content variations..

Pros

    SAP Engagement Cloud (formerly SAP Emarsys)

    SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.

    Pros

    • Ease of Use
    • Automation
    • Features
    • Helpful
    • Personalization
    • Intuitive