Route vs. Extend
A side-by-side comparison based on G2 review data.
| Metric | Route | Extend |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 114 | 61 |
| Ease of use | 9.0 | 9.0 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.0 | 9.2 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 73.636364 | 73.770492 |
| Small Business | 85.8% | 81.7% |
| Mid-Market | 12.4% | 13.3% |
| Enterprise | 1.8% | 5.0% |
| Total page views | 254 | 426 |
| Total LLM citations | 1,524 | 1,775 |
Route
Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place.
- Time Saving
- Affordable Pricing
- Customer Support
- Easy Integrations
Extend
Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider.