RMS vs. protel PMS
A side-by-side comparison based on G2 review data.
| Metric | RMS | protel PMS |
|---|---|---|
| Overall rating | 4.4 | 3.5 |
| Review count | 20 | 12 |
| Ease of use | 8.9 | 8.6 |
| Ease of setup | 8.9 | 7.1 |
| Quality of support | 8.3 | 6.0 |
| Meets requirements | 8.9 | 6.9 |
| NPS | 55 | -9.090909 |
| Small Business | 65.0% | 50.0% |
| Mid-Market | 25.0% | 41.7% |
| Enterprise | 10.0% | 8.3% |
| Total page views | 180 | 81 |
| Total LLM citations | 572 | 577 |
RMS
Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).
protel PMS
protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry.