RMS vs. HotelFriend
A side-by-side comparison based on G2 review data.
| Metric | RMS | HotelFriend |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 20 | 10 |
| Ease of use | 8.9 | 10.0 |
| Ease of setup | 8.9 | 9.4 |
| Quality of support | 8.3 | 9.8 |
| Meets requirements | 8.9 | 9.6 |
| NPS | 55 | 80 |
| Small Business | 65.0% | 22.2% |
| Mid-Market | 25.0% | 77.8% |
| Enterprise | 10.0% | 0.0% |
| Total page views | 180 | 509 |
| Total LLM citations | 572 | 367 |
RMS
Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).
HotelFriend
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems.