RingCX vs. Zoom Contact Center
A side-by-side comparison based on G2 review data.
| Metric | RingCX | Zoom Contact Center |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 126 | 79 |
| Ease of use | 9.0 | 9.0 |
| Ease of setup | 8.7 | 8.4 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 65.853659 | 56.410256 |
| Small Business | 48.0% | 42.9% |
| Mid-Market | 35.8% | 46.8% |
| Enterprise | 16.3% | 10.4% |
| Total page views | 2,319 | 819 |
| Total LLM citations | 3,901 | 6,565 |
RingCX
RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction.
- Ease of Use
- Features
- Easy Setup
- Customer Support
- Simple
- Easy Implementation
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation