RingCentral Contact Center vs. Elto
A side-by-side comparison based on G2 review data.
| Metric | RingCentral Contact Center | Elto |
|---|---|---|
| Overall rating | 4.1 | 4.9 |
| Review count | 243 | 24 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.8 | 9.5 |
| Quality of support | 8.3 | 9.9 |
| Meets requirements | 8.7 | 9.7 |
| NPS | 43.697479 | 100 |
| Small Business | 50.2% | 95.8% |
| Mid-Market | 35.4% | 4.2% |
| Enterprise | 14.3% | 0.0% |
| Total page views | 2,667 | 56 |
| Total LLM citations | 8,954 | 61 |
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication
Elto
Elto is an AI-powered parallel dialer that saves reps time by dialing multiple prospects concurrently. Elto attaches AI listeners to each dial to detect outcomes, dropping reps into human pickups immediately and leaving voicemails on unanswered calls. Reps who use Elto get 3-5x as many conversations with prospects by not wasting time on the 95%+ of calls that don’t connect. Elto integrates natively with most CRMs (Hubspot, Salesforce) and Sales Engagement Platforms (Apollo.io, Salesloft, Outreach), syncing dispositions, sequences, and call outcomes automatically.