RingCentral AI Receptionist (AIR) vs. Genesys Cloud CX
A side-by-side comparison based on G2 review data.
| Metric | RingCentral AI Receptionist (AIR) | Genesys Cloud CX |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 43 | 1,581 |
| Ease of use | 8.9 | 9.1 |
| Ease of setup | 9.0 | 8.6 |
| Quality of support | 8.4 | 8.5 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 56.097561 | 58.333333 |
| Small Business | 65.1% | 14.3% |
| Mid-Market | 20.9% | 45.0% |
| Enterprise | 14.0% | 40.7% |
| Total page views | 763 | 4,207 |
| Total LLM citations | 2,735 | 26,251 |
RingCentral AI Receptionist (AIR)
WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Customer Support
Genesys Cloud CX
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.
- Ease of Use
- Features
- Reliability
- Efficiency
- Helpful
- Intuitive