G2 Vendor Directory

REVE Chat vs. LiveAgent

A side-by-side comparison based on G2 review data.

MetricREVE Chat

by Revechat

LiveAgent

by QualityUnit

Overall rating4.34.5
Review count161,538
Ease of use9.09.1
Ease of setup8.88.9
Quality of support9.09.2
Meets requirements8.79.0
NPS7569.277515
Small Business25.0%66.6%
Mid-Market56.3%23.5%
Enterprise18.8%9.9%
Total page views1031,682
Total LLM citations26313,109

REVE Chat

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and

Pros

  • Chat Communication
  • Customer Support
  • Customization
  • Customer Engagement
  • User Insights
  • Ease of Use

LiveAgent

LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).

Pros

  • Ease of Use
  • Features
  • Customer Support
  • Helpful
  • Efficiency
  • Simple