G2 Vendor Directory

Resonate CX vs. Reputation

A side-by-side comparison based on G2 review data.

MetricResonate CX

by Resonate Solutions

Reputation

by Reputation

Overall rating4.64.5
Review count5942,469
Ease of use9.39.1
Ease of setup9.48.8
Quality of support9.59.0
Meets requirements9.39.2
NPS77.0723169.56341
Small Business40.8%29.0%
Mid-Market26.4%45.5%
Enterprise32.8%25.4%
Total page views2,2802,443
Total LLM citations3,26915,748

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

Pros

  • Ease of Use
  • Helpful
  • Feedback Management
  • Customer Feedback
  • Insights Generation
  • Visibility

Reputation

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.

Pros

  • Ease of Use
  • Review Management
  • Helpful
  • Centralized Reviews
  • Reputation Management
  • Centralized Management