Resonate CX vs. Forsta
A side-by-side comparison based on G2 review data.
| Metric | Resonate CX | Forsta |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 594 | 335 |
| Ease of use | 9.3 | 8.4 |
| Ease of setup | 9.4 | 8.5 |
| Quality of support | 9.5 | 8.4 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 77.07231 | 48.148148 |
| Small Business | 40.8% | 27.8% |
| Mid-Market | 26.4% | 43.4% |
| Enterprise | 32.8% | 28.7% |
| Total page views | 2,280 | 462 |
| Total LLM citations | 3,269 | 3,874 |
Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility
Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
- Ease of Use
- Insights
- Efficiency Improvement
- Customization
- Integrations
- Data Analysis