G2 Vendor Directory

Regal vs. ViaSay

A side-by-side comparison based on G2 review data.

MetricRegal

by Regal Voice

ViaSay

by laiye

Overall rating4.74.6
Review count4550
Ease of use9.28.9
Ease of setup8.59.0
Quality of support9.59.6
Meets requirements9.19.1
NPS84.44444477.55102
Small Business20.5%16.0%
Mid-Market77.3%50.0%
Enterprise2.3%34.0%
Total page views71779
Total LLM citations65142

Regal

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value.

Pros

  • Helpful
  • Features
  • Ease of Use
  • Customer Support
  • Efficiency
  • Easy Implementation

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Pros

  • Insights
  • Training
  • Usability
  • Efficiency
  • Helpful
  • Customer Support