Refiner vs. Zonka Feedback
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Zonka Feedback |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 85 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 8.9 | 9.3 |
| Quality of support | 9.2 | 9.5 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 76.923077 | 84.146341 |
| Small Business | 54.2% | 61.9% |
| Mid-Market | 33.3% | 32.1% |
| Enterprise | 12.5% | 6.0% |
| Total page views | 118 | 842 |
| Total LLM citations | 322 | 3,334 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth.
- Customer Support
- Helpful
- Ease of Use
- Improvement
- Easy Setup
- Data Management