Refiner vs. Totango
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Totango |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 26 | 1,150 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.9 | 7.8 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.1 | 8.6 |
| NPS | 76.923077 | 52.017544 |
| Small Business | 54.2% | 22.1% |
| Mid-Market | 33.3% | 57.2% |
| Enterprise | 12.5% | 20.7% |
| Total page views | 118 | 1,344 |
| Total LLM citations | 322 | 9,742 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Totango
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology.
- Ease of Use
- Customer Support
- Helpful
- Customization
- Efficiency
- Intuitive