Refiner vs. SupportLogic
A side-by-side comparison based on G2 review data.
| Metric | Refiner | SupportLogic |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 25 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 8.9 | 9.3 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.1 | 8.2 |
| NPS | 76.923077 | 84 |
| Small Business | 54.2% | 23.8% |
| Mid-Market | 33.3% | 33.3% |
| Enterprise | 12.5% | 42.9% |
| Total page views | 118 | 319 |
| Total LLM citations | 322 | 1,480 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
SupportLogic
SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLogic extracts sentiment signals from structured and unstructured data to deliver real-time insights, intelligent recommendations, and automated workflows. Global enterprises like Salesforce, Qlik, Informatica, CyberArk and Snowflake trust SupportLogic to prevent escalations, reduce costs, and elevate customer experience. Learn more at supportlogic.com.
- Engagement
- Easy Integrations
- Templates