Refiner vs. SMG - Service Management Group
A side-by-side comparison based on G2 review data.
| Metric | Refiner | SMG - Service Management Group |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 26 | 50 |
| Ease of use | 9.3 | 8.8 |
| Ease of setup | 8.9 | 8.5 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 76.923077 | 70 |
| Small Business | 54.2% | 14.0% |
| Mid-Market | 33.3% | 34.0% |
| Enterprise | 12.5% | 52.0% |
| Total page views | 118 | 394 |
| Total LLM citations | 322 | 4,293 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
SMG - Service Management Group
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.
- Customer Focus
- Insights Generation
- Helpful
- Customer Insights
- Data Quality
- Customer Support