Refiner vs. Reputation
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Reputation |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 2,469 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.2 | 9.0 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 76.923077 | 69.56341 |
| Small Business | 54.2% | 29.0% |
| Mid-Market | 33.3% | 45.5% |
| Enterprise | 12.5% | 25.4% |
| Total page views | 118 | 2,443 |
| Total LLM citations | 322 | 15,748 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Reputation
Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.
- Ease of Use
- Review Management
- Helpful
- Centralized Reviews
- Reputation Management
- Centralized Management