Refiner vs. Experience.com
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Experience.com |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 26 | 413 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 8.9 | 9.3 |
| Quality of support | 9.2 | 9.4 |
| Meets requirements | 9.1 | 9.5 |
| NPS | 76.923077 | 85.888078 |
| Small Business | 54.2% | 34.3% |
| Mid-Market | 33.3% | 41.9% |
| Enterprise | 12.5% | 23.8% |
| Total page views | 118 | 1,290 |
| Total LLM citations | 322 | 5,294 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Experience.com
Experience.com is an Experience Management Platform that helps organizations turn customer and employee feedback into stronger experiences, greater trust, and greater visibility. Experience.com connects Customer Experience (CX), Employee Experience (EX), reputation, online visibility, and AI Visibility in one platform. Organizations can collect and analyze feedback, manage reviews and reputation, publish content and social updates, maintain accurate business information, and strengthen how their brand appears across search and AI-powered discovery.
- Ease of Use
- Helpful
- Customer Support
- Review Management
- Experience
- Centralized Reviews